FAQS

To begin, click here. Once you have filled in the necessary information, select the blue "Sign Up" button. An activation email will be sent to you; open the email and click on the blue "Activate your account" button to finalize the account creation process.

To modify any information, login is required. After logging in, either click on "My Account" or click here to access and change your information.

To initiate a password reset, click here and then select the "Forgot Password?" link located above the blue "Login" button. Enter the email address linked to your account and click "SUBMIT" to receive an email containing the password reset link.

There are various possible reasons for this issue. Firstly, ensure that you are entering the correct email and password. If you've forgotten your password, you can use the reset password link to update it. Secondly, it's probable that you don't have an account with us, as we allow guest checkout on our website. You can confirm if you have an account using the reset password link. Lastly, if you didn't activate your account during registration, that could be the cause of the problem. If you continue to experience login difficulties, please reach out to our support team at support@linfordoffice.com for assistance.

To update your new address, kindly reach out to us via email at support@linfordoffice.com. Please note that once your order has been shipped out, changes to the address cannot be accommodated.

To cancel or modify your order, please get in touch with a member of our team. You can send an email to support@linfordoffice.com. Do note that we can only cancel or modify orders that have not yet been shipped. If your order has already been shipped, you can return it for a refund upon receipt, excluding the shipping fee.

Your order will be processed within 24 hours, and delivery to the USA mainland can be expected within 3-5 business days.

Once your order is placed, you will receive an email confirming the order. Additionally, when the order is shipped, you will receive a shipping confirmation email. For real-time updates on the order status, you can log into your account and access your order history.

All orders typically ship within 1 business day; orders placed during the weekend or on a holiday will ship on the following business day. Shipping confirmation emails are sent out once the order is shipped.

It depends on where you are. Orders processed here will take 3-5 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

FedEx, UPS, DHL

Please contact us through our live chat, online contact form.

Your credit card will be charged within 24 hours prior to the shipment of your item(s). If you have any additional questions or concerns, feel free to reach out to us through our live chat, online contact form, or email us at support@linfordoffice.com. We are here to assist you!

The sales tax amount varies based on the state and city. It will be calculated and displayed in your shopping cart and at checkout. To see the exact sales tax for your location, simply enter your zip code on the shopping cart page.

For any further questions, please feel free to contact us via our live chat, online contact form, or by emailing us at support@linfordoffice.com. We are here to help!

We accept all major credit cards, including MasterCard, Visa, American Express, and Discover, as well as payments through PayPal and checks. When checking out, you can select from our current payment options and proceed with your order. Please be aware that all product prices are listed in USD.

If you have any additional questions, don't hesitate to reach out to us through our live chat or online contact form. We are here to assist you!

Credits usually take 7-10 business days from the time we receive your item(s). 

For further questions or concerns, you can always contact us through our live chat, online contact form.

JCLIGHT®